Mark Nilsson,
Service Manager

• Certifications and Training:
  
  
• ASE Master Technician with L1 Certification
  
  
• Emissions Phase IV
  
  
• AMI, "Service Advisor Skills"
  
  
• Years with F & F Auto: 10 - Total Years Experience: 24

Mark mans the service desk with Ed and has been in the industry 24 years. He is a graduate of the Lake Washington Voc-Tech Automotive program. His first job was at F & F's Juanita Mobil station in 1979. Six years later he went to work for Olympic View Service starting as a technician and promoted to Manager.

He had been working at an Independent Volvo/Saab repair facility when Amy and Ed approached him about Technician/Service Writer position at F & F. He joined the team in 1996 and has been an integral part of the operation since, taking on the role of service manager.

His excellent people skills and comprehensive knowledge of automobiles make him the vital link between technicians and customers. He has developed a loyal following of customers who look to him for automotive advice.

Amy and Ed depend on and place great trust in Mark to make the business go when they are on vacation. He is the utmost loyal and dedicated employee who takes great pride in his work and providing customer satisfaction.

Mark and his wife Pam have three sons, Tony age 13, Matt age 9 and Cody age 7. In his spare time, Mark volunteers as a Cub Scout Den Leader and assists coaching Little League Baseball.

Mark likes to hunt ducks and geese and has recently tried hunting turkeys. He shares his love of the outdoors with his boys who love to learn how to hunt and fish with their Dad.